If the phones are to ring one at a time starting with the same person every time, the Regular radio button should be selected.If all users should ring at the same time, make sure the Simultaneous radio button is selected.Check the Call Distribution Policy and verify that it is set correctly.From the Nextiva Voice Admin Dashboard, hover your cursor over Advanced Routing and select Call Groups.If your Call Group Phones Are Not Ringing in the Correct Order: If the problem continues, please reach out to a Nextiva support agent.Place and receive a test call to ensure calls are able to be made and received.Disconnect the power cord for 10 seconds, then plug the phone back in. Reboot the phone not receiving calls to ensure it is online and connected before troubleshooting further.If One Phone is Not Ringing and All Other Phones Are: Verify that the Forward call after _ seconds, and forward to _ field is set to the appropriate number of seconds, and the forwarding number/extension is set correctly.Verify the number of rings in the Skip to next agent after _ rings are set to the appropriate number of rings.Scroll down and select Advanced Settings to expand the section.Hover your cursor over the name of the Call Group you would like to adjust the number of rings for, and select the pencil icon.Select the location the Call Group is in by clicking the drop-down arrow and clicking the location.From the Nextiva Voice Admin Dashboard, hover your cursor over Advanced Routing and select Call Groups.To Adjust your Call Group Rings from Nextiva Voice Admin Portal:
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